Good questions

Quick answers about shipping, pre-orders, sizing and returns. Can't find yours? Send us a note.

Shipping

How much is shipping?

Shipping is free on U.S. orders of $100 or more and international orders of $200 or more. Otherwise, it's calculated at checkout based on the method you choose and your order's size.

How fast will my order ship?

In-stock orders ship from California within 1–2 business days (not counting weekends and holidays). Standard delivery usually takes 3–5 business days after carrier pickup, and faster options are available at checkout.

How do I track my order?

You'll get an email with a tracking number when your order ships, and you can check your order status anytime in your account. That email can arrive as soon as the label is made, so tracking may take a day to start updating.

Something's wrong with my delivery. What do I do?

Contact the carrier first with your tracking number. They handle packages once they have them. If you need a hand, send us a note and we'll help however we can.

Pre-orders + restocks

What does "Selling fast" mean?

Some sizes of that style have sold out, but you can still pre-order them. Pick a size to see whether it's in stock or a pre-order.

How do pre-orders work?

When a size is sold out, you can reserve it. It ships in about 1–2 weeks. You'll see the ship time on the product page, in your cart and on your order confirmation.

I ordered in-stock and pre-order pieces. How will they ship?

Orders with both may ship in more than one box, so the in-stock pieces don't have to wait.

What if my pre-order is delayed?

We'll email you with the new ship date. You can wait, or cancel that item for a full refund.

The size I want is sold out. Will it come back?

Tap Notify me when it's back on the product page and we'll email you as soon as it's restocked.

Sizing + fit

How do your clothes fit?

Most pieces are intentionally oversized and relaxed, so choose your child's usual size. No need to size up. Tees are the exception: they're a classic fit, so size up if you want a roomier look.

Where's the size guide?

Here: size guide. Every product page has one too, under the sizes.

How do the beanies fit?

One size fits toddlers through big kids. They're slouchy on littles, and most parents can wear them too.

Are your clothes unisex?

Yes. BDEK is unisex by design, so any kid can wear any piece, and hand-me-downs work for everyone.

Returns + exchanges

What's your return policy?

You can return or exchange items within 14 days of delivery. They need to be unworn and unwashed, with tags on and in their original packaging. Swimwear and sale items are final sale. Read the full returns policy.

How do I start a return or exchange?

Use our returns portal: enter your order number, pick the items and tell us why. For an exchange, you can choose the replacement right there.

Who pays for return shipping?

Return shipping is on you, unless we made a mistake (like a wrong or damaged item). For exchanges, we cover shipping the new piece to you.

When will I get my refund?

Within 2–3 business days after your return arrives and we've checked it, back to your original payment method.

Care + materials

How do I wash BDEK pieces?

Most pieces: machine wash cold and tumble dry low, or hang dry to keep them looking new longer. Check the care label for anything special.

Where are your clothes made?

Everything is designed in Los Angeles. Some pieces are made in the USA, and others are made with trusted partners overseas. Each product page lists where that piece is made.

Showroom + wholesale

Can I shop in person?

Yes! Visit our showroom in Woodland Hills (closed for holiday setup until Monday, November 9). Here are the address, hours and directions.

Where else can I find BDEK?

200+ shops carry BDEK. Find one near you.

Do you sell wholesale?

Yes, through Faire. Everything you need is on our wholesale page.

Still have
a question?

Contact us