At Best Day Ever Kids, we take pride in providing you with the finest children's wear and accessories, crafted with care and designed to make every day feel like the best day ever for your little ones. We understand that sometimes, returns may be necessary, and we're committed to ensuring your satisfaction.
1. Final Sale Items: Please note that select items, such as swimwear, and sale items, are considered final sale unless you used the code BESTDAY10 for your first order discount. For customers who have used this code, the standard return policy below applies.
2. Standard Returns: Returns will be accepted for all other items within 14 days of the date of delivery.
1. To qualify for a return or exchange, items must be in pristine, unused condition, exactly as received, and in their original packaging, complete with all tags and labels.
2. Returned items should show no signs of wear, damage, or alterations.
How to Initiate a Return/Exchange:
To initiate a return or exchange, simply click the following link to access our convenient returns portal: here. Follow these steps:
1. Enter your order number.
2. Select the item(s) you wish to return or exchange.
3. Choose the reason for the return or exchange.
4. If you're initiating an exchange, select the replacement item you'd like from our available inventory and provide any additional information or preferences.
Our team will promptly review your request and, upon approval, provide you with a return or exchange authorization. Here's what you need to know:
- If you're returning an item, you will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).
- We recommend using a trackable shipping method to ensure the safe return of your items.
- Upon receiving and inspecting your returned items, we will process your refund within [number of days] business days. Refunds will be credited back to the original payment method used for the purchase.
- If you're exchanging an item, you can select the replacement item from our available inventory through the portal.
- You will be responsible for the cost of return shipping for the original item.
- We will cover the cost of shipping the replacement item to you.
If you have any inquiries or require further assistance, please do not hesitate to get in touch with our customer support team at info@bestdayeverkids.