Refund policy
Return & Refund Policy
Last updated: October 6, 2026
At Best Day Ever Kids (BDEK), we want you to be happy with your purchase. We accept returns and exchanges on eligible merchandise within 14 days of delivery, subject to the conditions below.
Return Eligibility
Most eligible merchandise may be returned or exchanged within 14 days of delivery.
Final Sale
Swimwear, items marked sale, and items otherwise identified as Final Sale at the time of purchase are final sale and are not eligible for return or exchange, except where required by law or when an item arrives damaged, defective, or incorrect.
Return Conditions
To qualify for a return or exchange, merchandise must be:
- Unused;
- Unworn;
- Unwashed;
- Unaltered;
- In its original condition;
- With all original tags attached; and
- In its original packaging, where applicable.
Items showing signs of wear, washing, damage, odors, stains, alteration, or other use may be refused and returned to you at your expense.
How to Start a Return or Exchange
Returns and exchanges should be initiated through our returns portal:
Best Day Ever Kids Returns Portal:
https://bestdayeverclothing.returnscenter.com/
To submit your request:
- Enter your order information.
- Select the item(s) you wish to return or exchange.
- Select the reason for your return or exchange.
- If requesting an exchange, select your desired replacement from the available inventory.
- Submit your request and wait for authorization before sending merchandise back.
Once your request has been reviewed, you will receive instructions for completing your approved return or exchange.
Return Shipping
Customers are responsible for return shipping costs unless the return resulted from an error by BDEK or the merchandise arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning merchandise.
Customers are responsible for return merchandise until it is received by us. We cannot guarantee reimbursement for return packages that are lost before reaching us.
Refunds
Once we receive your return, we will inspect the merchandise to confirm that it meets our return requirements.
Approved refunds are generally processed within 2–3 business days after inspection and will be issued to the original payment method used for the purchase.
Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are nonrefundable unless the return resulted from our error or reimbursement is otherwise required by law.
Exchanges
Exchanges are subject to product availability.
For an approved exchange:
- You are responsible for the cost of shipping the original merchandise back to us.
- BDEK will cover standard shipping of the replacement item to you within the United States.
- Replacement merchandise is subject to available inventory.
If your requested replacement is no longer available, we may issue a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at info@bestdayeverkids.com with your order number and photographs of the issue.
When the problem resulted from our error or an eligible product defect, we will work with you to provide an appropriate replacement or refund and cover applicable return shipping.
Nothing in this policy limits any rights or remedies available to you under applicable law.
Contact Us
If you have questions about a return, exchange, refund, or an issue with your order, please contact:
Best Day Ever Clothing LLC
d/b/a Best Day Ever Kids (BDEK)
5321 Topanga Canyon Boulevard
Woodland Hills, CA 91364
United States
Email: info@bestdayeverkids.com